Frequently Asked Questions
About the Company
Who is Millstone Durbax Ltd?
Millstone Durbax Ltd is a UK-based technical development and manufacturing company. We research, develop, and supply speciality chemicals and feed ingredients to global industries, ensuring every product meets strict quality and compliance standards.
Which industries do you serve?
We work across multiple sectors, including CASE (coatings, adhesives, sealants and elastomers), speciality chemicals, animal nutrition, and pharmaceuticals. We also develop custom solutions for niche or emerging applications.
Where are you located?
Our headquarters are in the UK, with offices in Thailand and the USA. We also work with trusted global partners to support manufacturing, warehousing, and worldwide distribution.
Products & Services
What types of products do you offer?
Our portfolio includes speciality chemicals (such as crosslinkers and catalysts), feed additives and ingredients, fine chemicals, and active pharmaceutical ingredients (APIs). We also provide tailored solutions to meet specific performance or regulatory requirements.
Can you provide technical support and documentation?
Yes. Every product is supported with technical data sheets (TDS), safety data sheets (SDS), and full regulatory compliance documentation. Our technical team is available to provide guidance.
Do you offer custom formulations or product sourcing?
Yes. We develop custom formulations in-house and also work with global partners to source speciality chemicals, APIs, or feed ingredients that match unique requirements.
Regulatory & Quality
Are your products REACH compliant?
Yes. Many of our products are fully compliant with EU REACH regulations, with registrations maintained through our appointed Only Representative in the EU.
Do you comply with international regulations (K-REACH, TSCA, ENCS, etc.)?
Yes. We comply with major international chemical regulations, including K-REACH, TSCA, and ENCS, and provide declarations or documentation as required.
What quality assurance processes do you follow?
We are UFAS accredited and follow strict quality assurance at every stage. All products are batch-tested, fully traceable, and produced under audited supply chains for reliable, consistent delivery.
Ordering & Logistics
How can I place an order?
You can place an order directly with our sales team via email or phone, or use the contact form on our website. Our team will confirm pricing, availability, and delivery options.
What are your lead times?
Lead times depend on the product and order size, but we aim for fast turnaround and global delivery. We also hold stock in strategic warehouses to reduce lead times for commonly ordered products.
Do you offer international shipping?
Yes. We provide international shipping and work with trusted global logistics partners to ensure safe, compliant, and on-time delivery worldwide.
What are your minimum order quantities (MOQs)?
Minimum order quantities (MOQs) vary depending on the product. Please contact our sales team for product-specific details.
Customer Support
How can I get in touch with you?
You can reach us through our website contact form, email, or by phone. Our team is ready to help with product questions, regulatory support, or logistics queries.
Do you provide samples?
Yes. Product samples are available on request, subject to availability and suitability for your application.